| INTRODUCTION |
1 |
| OVERVIEW OF PARTICIPATING FIRMS |
2 |
| Type of Firm |
2 |
| Average Size Per Firm |
2 |
| AMA-Related Staffing |
3 |
| Clearing Arrangements |
3 |
| AMA ACCOUNT INFORMATION |
4 |
| AMA Product Offered |
4 |
| Average Number of Accounts |
5 |
| Average Account Value |
5 |
| Net Dollar Amount Collected from AMA Annual Fees |
6 |
| Commission-Based & Fee-Based Accounts |
6 |
| Opening Balances |
7 |
| Maintenance Balances |
8 |
| Annual Fees by Account Type |
9 |
| Mark Up, Mark Down, or Waive Fees |
9 |
| Relationship Pricing |
10 |
| Retirement Accounts |
11 |
| AMA Features Offered/Selected |
12 |
| Banking Products |
13 |
| Fees Related to Asset Management Accounts |
14 |
| Customization of Debit/Credit Cards and Checks |
15 |
| Customization of AMA Products |
15 |
| Business Account Structure |
16 |
| Billpay Programs |
17 |
| Sending Funds to Third Parties |
19 |
| Card Reward Programs |
20 |
| Cost Basis |
22 |
| Performance Reporting |
23 |
| Year-End Summary Statements |
24 |
| Features Offered as part of Check Writing Program |
26 |
| Fees Charged as part of Check Writing Program |
26 |
| Detailed Information on Accounts Using Checks |
27 |
| Features Offered as part of Debit Card Program |
28 |
| Combinations of Debit Cards Offered |
28 |
| Detailed Information on Accounts Using Debit Cards |
29 |
| Features Offered as part of Credit Card Program |
31 |
| Combinations of Credit Cards Offered |
31 |
| Detailed Information on Accounts Using Credit Cards |
32 |
| RISK MANAGEMENT |
34 |
| Fraud Detection/Prevention Procedures |
34 |
| How Fraud Detection is Handled |
35 |
| Input for Fraud Calling/Detection Guidelines |
35 |
| Debit Card Spending Restrictions |
36 |
| Entity Responsible for Fraud Losses |
38 |
| Interchange Income |
38 |
| Extent of Credit/Debit Card Fraud |
39 |
| OPERATIONS |
40 |
| Customer Services via the Internet |
40 |
| Money Sweep Options |
41 |
| Call-In Center Information |
42 |
| Response to Each Type of Customer Service Inquiry |
44 |
| APPENDIX I - Verbatim Responses |
45 |
| APPENDIX II - Data Arrays |
71 |
| QUESTIONNAIRE |
114 |
| PARTICIPATING FIRMS |
146 |
| PRICE LIST |
147 |
